TFG customer service is bad. I do not recommend it to anyone.

TFG is so annoying. I wanted to login on my acc last week in fact this has been going on ever since i had their acc. So last week i wanted to login to my online acc. I couldn’t coz their system always have problems. I had to call them. They find out that i had two acc so they deleted both of them and i had to re-register of which it worked out.

I checked my acc balance and paid the balance. When i wanted to see if its clear, again I couldn’t login onto my acc. I was so frustrated coz i wanted to know if its clear or not. Coz i paid using their online payment method.

I phoned again yesterday and talked to a consultant of which it seems like he was helping me. He re-registered for me and changed pins and all that. But on my side still I couldn’t login. He ended up saying he will call me back. I waited yesterday till today. He hasn’t call me back.

I also tried to inbox their facebook page there was no response. I wasted my airtime my money just to login on my acc. Their service is so poor. Im very disappointed on them as a loyal customer. I never missed even 1 payment. Even during the difficult times i always pay them on time.

Right now i am considering to close their acc coz its useless for, if i need help but they won’t help. I have wasted my money to call them to fix their problem not my problem.

Not recommending anyone to have their acc.