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Nic N
1 reviews | Active since Nov 2020
26 Oct 2022, 16:40
Tfg customer service is awful!!!
If there was a way for me to rate a negative I would. 3 months back I cancelled my cellphone insurance and yet I'm still being charged every month. I've emailed and sent messages on FB but they never respond to my queries. Also every month I'm being debited something with description "unknown" I've also queried about that but still no reply. The customer service is really terrible and your'l should do better.
Helpful (0)
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Replies (2)
TFG's replyOfficial
26 Oct 2022, 18:16Good day Lindokuhle
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply26 Oct 2022, 18:16
Official
Good day Lindokuhle
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
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Nic N's updateReviewer Update
29 Oct 2022, 14:08I haven't been contacted whatsoever, I have sent countless emails to all the emails mentioned on your contact us page but NOTHING!!!!
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Nic N's update29 Oct 2022, 14:08
Reviewer Update
I haven't been contacted whatsoever, I have sent countless emails to all the emails mentioned on your contact us page but NOTHING!!!!