TFG customer service is a bunch of useless ****

On 7/09 I placed an online order at Foschini for beauty and opted for it to be pargo'd to the V&A Waterfront store. I waited about two weeks for a confirmation to say that my parcels was ready for pick up (status still says "with courier" 3 months later) I eventually received a email from pargo to inform me that my parcel was ready for pick up. I decided that I don't want the goods anymore and contacted Pargo to fetch the parcel and return to TFG. The pargo couriers went and was told by the people at the store that the parcel was not there, they contacted me and I went there myself and they told me the same (Pargo also had no idea where the parcel were). I send about 30 emails over the past three months to Pargo and TFG, got no responds from TFG but luckily I got some assistance from Elroy at Pargo. Elroy cc'd in Cara Styles from TFG in all the emails but I don't even think she bothered to read them.

After endless emails and phone calls to Foshini V&A Waterfront, they eventually found the parcel on 04/12 in their storeroom and said Pargo could come and collect. This morning I tried calling the store to find out if the parcel is still there as the order status still says "with courier" and my account has not yet been credited, they told me they know nothing about a Pargo parcel, I then send an email to the online shop customer service, no responds as yet and don't think they are going to respond as the failed to do so for the past 3 months.