TFG customer service and payment website is terrible!! Do not trust their website

On 25th November i did a online payment via the sportscene website thinking they will get my payment faster

almost a month later their call centre still harassing me for payments and even after I gave them the explanation of what happaned they still close my requests as resolved but not fix the payment

So, on my husband account there are two cards linked. One card was replaced a few years back but still listed under the my account section. We chose any one to do the payment because who would have thought an old card would still show and that card even had the amount due on so who would right?

so I gave them screenshots the whole works, explained even bank statement today but nothing, still the balance is showing and still the *********** staff ignore requests to rectify the matter or even to get their IT person to look into the profile which would made them see the payment right away because it clearly show on the one card and not on the other.