Tfg consultant made a fool of us

On 28 January 2021, I paid up my account to 0 balance and requested the store to cancel the club and everything Thats adding charges to my account. To my surprise coming month end January, February, March, my account was charged R43,34 × 3 months. I am the beneficiary and am the one using the account with my additional additional card, the main member is my husband and he's not using the account at all. On the 28 April 2021 around 17:15, my husband and I made an initiative to go instore at Gezina Jet Store to enquire about the matter, the cashier at hand called the tfg head office and i spoke to Wendy on the phone, I explained my husband's condition to her(in full detail) that he is on sick leave, his feet are very swollen and painful to an extent that he is using crutches to walk, so she said she cannot help me because I'm not a main member, she also emphasized that she needs the main member to answer security. I did as she requested, I gave my husband a phone. And she told him to pay the amount of R130 as the account is being charged already, and assured us that it will never be charged again and to him that an SMS will be sent to him within 5 days. We did exactly what she told us, we paid the R130. Fast forward month end April my account was charged again R43,34. Today,19 May 2021 we went back instore at Jet Gezina Gallery to query the same matter again. The cashier at hand was very helpful and sympathetic towards us, she called the Tfg head office again, it was around 14: 30 and fortunate enough we were assisted by the same "WENDY" again. She made a fool of us. At first I spoke to her and related my queries to her, I also told her the same story of my husband being ill and how difficult it is to get him to come to store with him to query something so simple, that can be fixed without any hustle. Instead of her understanding my complain or "atleast" apologize for inconveniencing me, she commanded me to give my husband a phone as if I'm her child or something. And I did just that, "as my mother Wendy commanded me to do". She asked my husband the same questions as last month and told him to hold on so that she can check our account, he holded for about 15 minutes until the phone dropped from her side. The cashier called again, again and again we kept finding different consultants, we kept asking for Wendy, they kept putting us on hold until the phone dropped from their side. The last call we made, i asked for Wendy again and the consultant who answered the phone went to her and asked her in Zulu language if she wants to talk to me and she refused and told her to give me this number *** so that I can call it and lodge my complain there. I was so furious and felt humiliated to an extended that I want nothing to do with Jet anymore. I want the account closed.