TFG Connect are ********

It really sickens me when retail stores and their sales consultants deliberately go out of their way to de***** old, unsuspecting and loyal customers. When my mother was sold the Hi Boost phone she was informed that when she received the phone, she can open it and on opening it should she realise that she does not like it she can go to any TFG store to return it. Unfortunately when the phone was delivered my mother had been admitted in hospital and on receiving the phone, she advised me to open it and see how it's like. Which I did and inserted the sim cards that came with the phone as well as the battery. However on switching on the phone which was 70% it showed an error message about data loading, do not cancel as if it's still loading software. So today I go to Foschini store to return the phone and from the onset Refiloe was not being helpful and she did not try to offer me any alternatives. Her manager advised that when the customer returns the device within 5 days she can process it. Unfortunately I had to rush for an appointment with the doctor as she said it would take time to call head office and get it sorted. On my return she said they could not take back the phone as its already registered. I don't think she even made the call and I refuse to have my 71 year old mother be ****med by TFG simply because they want to make a sale. The phone was returned prior to the 5 day period yet, I was not able to be assisted and my mother will be charged for an item she does not like. I also want a copy of the phone call because we were informed that we can open the phone and check of we like it. Now all of a sudden this is not the case.