TP
Tasneem P
1 reviews | Active since Aug 2021
30 Nov 2021, 15:49
TFG Connect
I had the TFG Connect on my Stern's account ,for one month due to crisis I paid half my instalment ,they then blocked my two SIM cards and I have been back and forth to Stern's for three months to get the SIM cards unblocked .I have sent emails ,I have phoned MTN hence I am still waiting for someone to take responsibility because TFG says it's MTN ,MTN says it's TFG so I'm still waiting ,I'm beyond frustrated with this bad ,bad service I have received .
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TFG's replyOfficial
01 Dec 2021, 07:19 Good day Tasneem We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,
TFG's reply01 Dec 2021, 07:19
Official
Good day Tasneem We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,