TFG clearly don't want customers or account holders

I had a TFG account many years ago, which was closed. So I apply online for a new account, after two days I get a request to send my pay slips and identity documents, which I do via whatsapp. Two days later I go to the branch to ask what is happening with my account, they phone applications and get told my documents are not in the correct format, so I resend them via the bedford gardens branch. At the same time I ask them to check my old card and tell me it is blocked as the account is closed, which is correct. I then get a call from TFG telling me they have processed my documents and I will received an sms shortly confirming the outcome. Two days later after no communication I call them, to be told my application is been held by *****, I get tranfsered to *****, who tell me they have held my application because I have an account, and I must get it reactivated, so get transferred back to accounts, who say my account is closed and I must go back to branch to get it reactivated and I will need to resubmit my ID and payslips.

Clearly TFG don't want loyal paying account holders, I will go out of my way to spend my money elsewhere as well as trying people about the horrid service I have received.