TFG claims department gives very poor service

I sent an email to TFG to enquire about a funeral benefit that my grandmother may have had with them.Within an hour I was answered and it was confirmed that she in fact has a funeral benefit and I was referred to their claims department.For 3 days I have been asking for assistance with no response from them.The fact that nobody is even bothering to reply is very frustrating.You should be ashamed of the way you treat your paying clients