TFG charging R20 for a phone call for reminder of payment, are you kidding????

Dear Foschini Group,

Looking at my statement today, the audacity of your charges just made me decide that I will never ever support any of the Foschini affiliated shops in any way again, not cash, nor account. Charging a person R20.00 for a phone call reminding me of payment, are you kidding me? I have ALWAYS had a healthy account with you guys and supported you all the years, but a ridiculous charge of R20, for a few seconds phone call?? Is that what you call client service and looking after your clients in a very difficult economic climate where companies like yourselves have to close stores to stay afloat? Now you want to boost your income by charging R20 on a phone call, shame on you

Once I paid my last instalment, I WILL be closing my account with you for good, and yes I will be posting my opinion of you on social media. You have just lost a loyal years long customer, it is a shame that you could justify that…

Disgusted!