TFG CELLPHONE INSURANCE DAY LIGHT *******

So my mom in law always insures devices she buys from TFG. She then pays every month but now that she is trying to claim for a tablet that is out of warrantee they giving her grief. The idiots at the call centre are rude and think it is fair to rob a pensioner like this. The tablet was taken in by TFG store last year already and yet almost a year later they still do not have a answer. This is Day light ******* and she only a pensioner. Now they want us to lie and say that the tablet fell and broke and it did not. each month they get paid but now that it is their time to render a service they can not do it. I am very dissapointed