TFG Cellphone Insurance customer care service is horrible

TFG Cellphone insurance department have terrible service, I submitted a claim on the 1st of June 2021 at one of Foschini store in Bluff, up until now there has been no indication that they did received my claim, no feedback at all, I have tried to call TFG insurance numerous times but I was redirected to another department, then you are put on hold until you run out of airtime because no one answers the calls at all, I went back physically to the store where I submitted the claim, they phone the department and handed me the telephone and told me to wait until someone answers, waited for 40 minute listening to that horrible background music playing while you are waiting until I decided to give up and hang up, I asked the lady assisting me there as to where to from here? her answer was there was another person who came the day before who waited for 2hours trying to get through but was unsuccessful either, TFG need to do something about this thing because you take the insurance in good faith, they make sure they deduct your money without a miss, when you try to get help from them it is now a different frustrating story.