kM
khululwa M
1 reviews | Active since Jun 2018
28 Apr 2021, 14:13
TFG Cellphone insurance
My name is Khululwa I didn't like response from TFG still they are declining my claim while they are busy deducting my money and I have been wanting a Cancellation form till today I haven't received it at all. I won't advice people or anyone to join their Insurance because they want to win not to loose.
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TFG's replyOfficial
28 Apr 2021, 16:17Good day Khululwa
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply28 Apr 2021, 16:17
Official
Good day Khululwa
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team