TFG cellphone department is a stress

I bought a cellphone in April 2016 at Foschini and took an insurance for it. I have last year in Novemebr noticed that my instalment is just too high and when i enquired i found out that I have been paying two insurances that were incepted in one day for one cell phone. I have since conatcted TFG and was given cellphone department to talk to but the matter remains unresolved. I was propmised that the R54.00 i have been paying will be credited to my account and one insurance will remain but nothing.

I have been calling about being charged twice for one cellphone insurance and I was promised that it will be sorted. I found out last year and I was given a number to contact your cellphone department and have the money be reimbursed into my account but it has not happened. In June I spoke to an agent who amongst all gave me the above ref number and promised to forward the matter even now im still paying two insuances for one cellphone I bought.

In the beggining of June I called spoke to a lady at customer service and she gave a ref number RM126978 and said she is escalating the matter but even today im still charged for two insurances while i bought one phone and took one insurance for it. I called once again yesterday and was given ********** number to call but no one is answering. I need help