Tfg cellphone claim went wrong

Verry dissapointed with tfg zevenwacht We have a endless cellphone claim issue Middel august we send the phone for repairs at tfg zevenwacht for a cracked screen problem. By 1st september we recieved the phone back and we also paid the access amount When opperating the phone we discovered a distortion on the mic and speaker of the phone wich was never an issue So we took the phone back to the store 12 september 2025 we handed the papers to a gentle man named Bantu..we onley gave him the papers as we still had to wipe the phone..the 14september 2025. We took the phone ..wiped and sim out. .handed it to anothet lady as bantu was off 18-27 september 2025 still no word of the couriers who normaly contact first when phone is off to repairs..we contacted customer service Got a case number of cs*** 14 october 2025 we recieve a messege saying the is back at tfg store .. 15october we went to collect the phone ..onley to find out the bag was open and our papers was not in the bag ..onley the phone !! 16september 2025 ..12h20..we phoned administrators as tfg clearly did not follow up.. 21september 2025 still no word ..so we went back to the store...Bantu was on leave ..and no one could assist us..the store manager yolanda was also on leave ..no help!!! After there leave we went back to the store...Babtu was off/still on leave...so yolanda the store manager assisted us ..and they wil sort it out the next day......and can you believe it.....we still dont have the phone or the papers to show..