ND
Nthepe D
1 reviews | Active since Mar 2023
10 Mar 2023, 03:12
Tfg cell phone insurance
I don't know weather to laugh or cry..my beloved tfg...I since claimed for cellphone December 2021 even today no feed back nothing ...I emailed several times customer service no response I inboxed on face book no response ...I called customer care no help no ref no...I don't even want to mention the store in question...what a discgrace....pity Ur online store is very good but that is cancelled by the bad that happened ...and u won't believe for some reason I still pay for the insurance...a year and 3 months later ....no phone no response nothing ... disappointed...
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Replies (2)0
Replies (2)
TFG's replyOfficial
10 Mar 2023, 07:22 Good day Nthepe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply10 Mar 2023, 07:22
Official
Good day Nthepe
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
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Nthepe D's updateReviewer Update
10 Mar 2023, 08:59Noted I hope to come with a positive review here about the same issue....
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Nthepe D's update10 Mar 2023, 08:59
Reviewer Update
Noted I hope to come with a positive review here about the same issue....