TFG Cell ph insurance

I took out cell ph insurance with TFG group, I recently submitted a claim and I was told that I can get any device to the value of the insured amount. I was told by 2 call centre agents. When I went to the store, i was told I can only get a tablet that was insured. I called TFG this morning: 30.06.2025, told by Unathi no calls or last known person who worked on my account as I want the records of the call retrieved. He adv to hold on as I wanted to speak to a manager or TL. he cut the call. Called a gain, to someone else. was told to hold on then he cut the call. Eventually spoke to someone who put me through to Otto, TL. said he will listen 2 the calls, yet i told hm Unathi said he has no records of ppl who worked on the claim. Otto told me that they will take the relevant steps to discipline those given false info to me.... I am not accepting this as I want TFG to honor what they told me that i can get for the claim and give me any device for the insured amount.