Tfg cell insurance

I made a cellphone claim like 1year ago yet to discover that tfg has been double debuting me for more then a year. Had I not lost my phone to make a claim I'd never have noticed. I followed upon the matter to be told after numerous calls that it wud be resolved in New year February 2021....I kept calling them they never call u to followup or keep in the loop I even emailed them asked for myid number but dead end.. Times are tough ND every 1 was or stil affected by the Pandemic but yet dispute not working never skipped a payment on my account in order to keep good credit record... The money they owe me is jst under 5k I was told I cnt get the MOney but instead will be deducted from my closing balance yet never happened so so I feel exposure on media platforms is necessary.