TFG Card Application Putrid Service and Protocol

I would like someone from management of the TFG account division to contact me as I am not happy with the service provided by the sales people of Dial-a-bed Clearwater as I suspected ***** in the application process and nothing was done by the call center to actually stop the card immediately nor was I able to reapply at another store. I mentioned this directly to a consultant from the TFG card activation division and instead of taking me report seriously he suggested I sign with the same people and continue as cards can only be canceled once a month. I was also informed at another store that the card is still active even after explicitly saying I wanted it blocked and canceled as I suspected *****. I was also not able to open the account at another store. I do not believe this is correct or fair also I was further informed this ordeal could negatively impact my credit record, which is shocking. I believe this should be sorted in favour of the customer however that is just what would seem correct but who knows...