TFG captured my contact details incorrectly and hasn't changed it after confirming correct details

I opened up a TFG Money account in March of this year at Sterns in Gateway. My contact details were captured correctly on the contract. Please tell me why when I try to add my TFG Money card to Bash, both my email address and contact number are incorrect? I went to Totalsports in La Lucia last Saturday and requested they assist me with changing the contact details, they put me through to a consultant WHO CONFIRMED MY CORRECT CONTACT DETAILS, and it still hasn't been changed. I have emailed customer services twice regarding this with no help.