TFG

Good Day

I have been a member with The TFG group for over 10+ years if not more. I have been querying a cell phone insurance going off on my account on the 13.08.2021 and if I don't call them to follow up they do not call me. I have had my very first call from The insurance department on Friday the 17.09.2021 where by they informed me that I had signed for Insurance and asked if I was to cancel, and obviously yes I would want to cancel because I don't remember taking insurance. I have asked them and called at least 20 times and been insisting to send me the signed documentation here of. when I told them that seeing that I have been paying insurance my daughter was ****** 7 months ago not even aware that I could have claimed. So I get a call this morning 21.09.21 and asked them so which means I can claim because I have been paying for the service and I get told I cant because it was cancelled and it cant be re-instated for a claim. Moral of this is that they easily cancelled the services but the cant re-instate it as quickly. I have been paying for something that went down the drain and could so easily be resolved with 1 phone call after my many calls. till now I'm still awaiting for the proof of signed documents and I want to claim for my insurance because it has been deducted from my account and paid by me up until the 12.09.2021 why am i getting this unfairness I mean interest gets put on my account every single month without fail and the manager instructs that nothing can be done about it. Pull recordings as to how many occasions I have called and have been asking and insisting on feedback one call centre agent even told me that his reversing everything but nothing was done or resolved.