Tfg blocked and charged my account interest on a settled account

Item: TFG
Rating: 1
Author: Malebo M

I am highly disappointed at my tfg group. I opened my account at American Swiss and I have been shopping nicely at other tfg stores. Been paying my installments and I have been getting messages from them thanking me for my payments during this tough time of covid.

I recently finished paying and out of curiosity i went to check my account online. No 1 : i found that my card was blocked and that I do not have credit.

No 2 : i found that I had settled my account yet I am still being charged interest.

So my thing is, had I not checked it and assumed my account has been paid.. The internet would have multip**** through the number of years or months then I'd be indebted to them again?

Your explanation better be reasonable. Why block my account then charge me? And why was it blocked?

Helpful (0)

Replies (1)

TFG's replyOfficial

20 Jun 2021, 11:28

Good day Malebo

Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.

We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.

This matter will be addressed with the highest priority, your reference number will be sent to you shortly.

Warm regards

TFG Customer Support Team

TFG's reply20 Jun 2021, 11:28

Official

Good day Malebo

Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.

This matter will be addressed with the highest priority, your reference number will be sent to you shortly.

Warm regards

TFG Customer Support Team