TFG BLOCK Account in Even THOUGH I EXPLAINED I MADE THE PURCHASE.

Seriously trying to get through and get help from TFG is a waste of time. I have been an account holder for more than 10 yrs and THIS is how they treat their long serving customers. I bought a laptop in one of their stores on 28th April. I was called same day that by TFG that there was unusual activity in my account. I confirmed that it was me who made the purchase and they still went ahead to block my account.

I have called them to try and get them to unblock the account but they will not do it even though the fault was on their side. They want me to bring bank statement and ID copy as if I'm opening the account again. How is it that they can block the account but they can't correct their mistakes. No accountability from their side. The last agent I spoke to was giving me so much attitude and literally told me to go open an account somewhere else and thats the service we get from service provider OF CHOICE. I Agree I will Open an account somewhere where they will value me as a customer!