RP
Razeena P
1 reviews | Active since Sept 2017
11 Jun 2020, 17:53
Tfg - billing for a sports club magazine which I have never subscribed to , customers please check your statements.
I happen to have time to clean up my emails and checked my TFG statements which I only get electronically, and it seems they have been billing me for a sports club magazine for a couple of years which I have never ever physically received ! my accounts are always paid up in full as I always pay when purchasing something in store hence no reason to be actually checking my electronic statements for exactly what they billing me for.
I logged a query and they are refunding me for 3months only citing their terms and conditions.
My question is how many other customers are they not billing and getting away with it. This is totally unacceptable from tfg.
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Replies (1)TFG's replyOfficial
31 Aug 2020, 16:13Dear Razeena
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply31 Aug 2020, 16:13
Official
Dear Razeena
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
