DS
Dane S
1 reviews | Active since Jan 2020
24 Jan 2020, 12:27
TFG billed me for 33 months after I cancelled my insurance.
In February 2015 I cancelled my cellular insurance at Markham Promenade. Then in November 2017 i noticed that i was still being billed for it. I then called in to have it cancelled and to be refunded. It is now January 2020, i just got off the phone with customer service and i keep getting the same response. "we are escalating to the manager" not once did i get a call or mail form them. Should i just miss a payment on my account. They sms and call me on a daily base to get a payment. if only they were so quick to respond to my queries.
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Replies (6)0
Replies (6)
TFG's replyOfficial
25 Jan 2020, 16:28Dear Dane Solomons
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards
TFG Customer Support Team
TFG's reply25 Jan 2020, 16:28
Official
Dear Dane Solomons
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards
TFG Customer Support Team
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Dane S's updateReviewer Update
26 Jan 2020, 13:06By when can I expect this matter to be resolved?
DS
Dane S's update26 Jan 2020, 13:06
Reviewer Update
By when can I expect this matter to be resolved?
TFG's replyOfficial
27 Jan 2020, 15:54Dear Dane Solomons
We wish to advise that an urgent feedback request has been sent to our Insurance team and will revert back to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
We wish to advise that an urgent feedback request has been sent to our Insurance team and will revert back to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind regards
TFG Customer Support Team
TFG Customer Support Team
TFG's reply27 Jan 2020, 15:54
Official
Dear Dane Solomons
We wish to advise that an urgent feedback request has been sent to our Insurance team and will revert back to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
We wish to advise that an urgent feedback request has been sent to our Insurance team and will revert back to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind regards
TFG Customer Support Team
TFG Customer Support Team
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Dane S's updateReviewer Update
04 Feb 2020, 16:21Its a week later since your last reply and still NO feedback. Can you stop apologizing and give me proper/positive feedback.
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Dane S's update04 Feb 2020, 16:21
Reviewer Update
Its a week later since your last reply and still NO feedback. Can you stop apologizing and give me proper/positive feedback.
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Dane S's updateReviewer Update
09 Feb 2020, 22:36Its now the 9th of February and still nothing?
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Dane S's update09 Feb 2020, 22:36
Reviewer Update
Its now the 9th of February and still nothing?
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Dane S's updateReviewer Update
20 Feb 2020, 13:31Any feedback on this query? Its almost a month since your last reply.
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Dane S's update20 Feb 2020, 13:31
Reviewer Update
Any feedback on this query? Its almost a month since your last reply.