1 reviews | Active since Feb 2023
TFG\ BASH BAD customer service
I just opened my account on Saturday, but I'm so unhappy I'm thinking twice about continuing. WORSE CUSTOMER SERVICE EVER!!! I'm trying to link my card online but I'm unbale to get the OTP because for some reason they added a totally incorrect number I call customer service both ladies I spoke is *********** no customer experience at ALL!!!. I asked to speak to a manager the first agent says please hold the line but transferring me to agent number 2 ***!!!! The second agent just so *********** wasting my airtime talking a hole lot of BS tells me no manager they in a meeting I ask to transfer me to the survey as mentioned in the beginning of the call to rate her service she DROPS!!! the call. Come on now TFG what type of staff are you hiring!!! I'm 3 days new to you guys and getting treated like this!!! BAD CHOICE to join the TFG\ BASH group.
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team