TFG bad service

Lost my FOSCHINI caLost my FOSCHINI card and my smart ID card early 2021 and have been trying to applying for another card. It's up and down story, the store will tell you to call client services and client services will tell u to go to the store. I'm just tired of their stories now...1 will say give us your bank statement to prove that youve been paying the account and if you really have an account with them, after doing that, the other will say NO your ID pictures are not the same even if the ID number is the same. I was told i can't use my green ID book because the picture of my green ID book is not the same as the 1 on my lost smart ID card. I am paying every month however i can't purchase anything because i am forced to apply for a smart ID card in order for me TFG to replace the FOSCHINI card. The question is what difference will it make because definitely the pictures will not be the same as I've changed the haircut, the eyebrows and I've also gained weight. In all essence TFG will never provide me with another card ALL because of the pictures of the ID. I've tried in different stores and I've been told different stories, i feel helpless and can't even wait to finish my debt, close this account and will not encourage any of my close people to have an account with TFG. I also have insurance with FOSCHINI, I've made a claim mid June, even today the claims hasn't been processed and i don't even receive any communication or update and yet I pay every month without failrd and my smart ID card early 2021 and have been trying to applying for another card. It's up and down story, the store will tell you to call client services and client services will tell u to go to the store. I'm just tired of their stories now...1 will say give us your bank statement to prove that youve been paying the account and if you really have an account with them, after doing that, the other will say NO your ID pictures are not the same even if the ID number is the same. I was told i can't use my green ID book because the picture of my green ID book is not the same as the 1 on my lost smart ID card. I am paying every month however i can't purchase anything because i am forced to apply for a smart ID card in order for me TFG to replace the FOSCHINI card. The question is what difference will it make because definitely the pictures will not be the same as I've changed the haircut, the eyebrows and I've also gained weight. In all essence TFG will never provide me with another card ALL because of the pictures of the ID. I've tried in different stores and I've been told different stories, i feel helpless and can't even wait to finish my debt, close this account and will not encourage any of my close people to have an account with TFG. I also have insurance with FOSCHINI, I've made a claim mid June 2022, even today the claims hasn't been processed and i don't even receive any communication or update and yet I pay every month without fail