TFG-Bad news

I have a TFG account. Recently i received a JET club magazine in the post. I sent an email to query this as I did sign up for JET club ever. I received a call back from someone at TFG on Saturday 7 Feb 2026, around 4pm whilst I was attending a family function. I told the lady that I cannot speak at that time and she was not impressed, saying that I had sent an email and she is trying to sort. After some deliberation, she agreed to call me on 9 Feb 2026. Its the 11th of Feb and I am still awaiting their response. They send statements as and when they please hence I dont even know if they are busy billing me.