TFG @home - lies, shoddy communication, inflexible logistics process

I am sure if the TFG CEO Antony Thunstrom bought a dining table from @home, it would be prioritzed, he would receive regular updates, no one would lie to him regarding his delivery date and they would deliver when he wanted. So why am i a customer that pays his salary, not treated the same??? Cause actually i dont matter, and you dont either.

I bought a dining table from the @home kramerville store sometime ago, and the instore experience was great. Euro the sales person did his best. With me moving house i asked that the delviery be held till the end of September, i was told no problem. I received a call from a lady at DC who asked can she still hold it for me and i said Yes, please do. She said , Not a problem. I was very impressed.

To my disgust she ****!!! Euro called me a few days later to say actually they sold my table to someone else, and they did not have more stock. So instead now of receiving my table in mid October, i ahd to wait for a shipment arriving mid November [would they lie to you Antony???]. I have no choice so i wait. Euro calls me on the 14/11/22 to advise the table has arrived and they would like to deliver. I say i hybrid work so please deliver on the 16/11/22 but any time after 13:00 even make me the last delivery. This is due to me writing an Honours exam from 09:00 till 13:00 and it is on camera so i cannot leave my laptop to accept the delivery. I even called Euro in the 15/11/22 and reiterated, please donot deliver before 13:00.

Guess what! On the 16/11/22 at 09:55 the @home truck arrives and they want to make delivery, i had to leave my laptop and exam and wait for 20 minutes as the team carried and assembled the table. I tried calling Euro 3 times and the store twice. I finally got hold of Busi who said she can only apologise. The Impact of this is that i could flag in the exam as i was away from my laptop for 20 minutes, it upset me and affected my ability to answer due to my frustration levels and it broke up my flow while concentrating.

Long story, so will Antony write a letter so i can attached to my statement of results explaining TFG affected my ability to score higher. Will he also pay R10,000 and pay for my time should i be failed for leaving my exam because his logistics team rather focus on their most efficient delivery route rather than a request from a customer.

In 2022, TFG should be ashamed and disgusted at the lie and lack of flexibility in their sales process. Antony delivery is part of your sales process if you didnt know!

You have now made me a detractor, but sadly i fear with ~R40bln in revenue and growing, you dont care!