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Pertunia M
1 reviews | Active since Dec 2022
11 Dec 2022, 09:59
TFG @home
I returned an item which I bought online to the store @ home eastrand mall.the items were returned on the 5 of November even today there is no refund.I have sent my banking details several times.
When I send my queries to social media platforms they told me that they can not help me they only deal with online queries. When I contact the store they always tell me that they do not have enough money to make a refund. Every time I should be the on to make a follow up.imagine such a big store does not have money to make a refund during festive season. How long should I wait?
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TFG's replyOfficial
11 Dec 2022, 10:01 Dear Pertunia
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
TFG's reply11 Dec 2022, 10:01
Official
Dear Pertunia
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly.
Kind Regards TFG Customer Support Team