TFG are *****

Where do I begin - firstly I do understand that the entire country is under a lock down however that does not excuse the fact that you dont know how to operate your systems properly or how to communicate, Before the lock down happened, I placed two orders for around R1200.00 using my TFG account. The credit available decreased as it should have was left with R200.00. I then placed an additional order for R150.00 and my credit limit decreased again - so knowing that I had depleted my credit limit and thought everything was fine. I logged on again jut before payday to see that we had credit available of R1700.00 and I automatically thought we had received a limit increase, thinking nothing of it I proceeded to place 2 further orders... Now obviously TFG are starting to process orders and are only taking funds from the account now - no one bothered to communicate that payment will only be taken once invoiced although my credit available decreased to pretty much zero. You guys have totally misled me and now two of my orders will be cancelled because you people dont know how to communicate or advise how the payments will work. Technically my first two payments should have been taken from my March payment and my last few orders from Aprils installment. I have no idea what you people are doing but I want all my orders processed as you dont know how to communicate and have **** to me about what is available on my account !!