KM
Keorapetse M
1 reviews | Active since Apr 2016
15 Apr 2021, 12:39
TFG are ******
Bad experience and they are ****** - I have placed an order on the 1st January 2021 and no delivery was done. TFG cancelled my order and no refund was done.
I have been calling them on ***and emailed them but I cannot seem to get my money back.
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TFG's replyOfficial
15 Apr 2021, 13:29 Good day Keo****tse Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply15 Apr 2021, 13:29
Official
Good day Keo****tse Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team