SN
SIPHAMANDLA N
1 reviews | Active since Jan 2012
02 Dec 2019, 09:27
TFG and TransUnion
I'm having a problem with my account that was paid off 29 May 2018. I received a paid up letter on the in September but the account is still with credit bureaus with 10 months arrears. This is affectingy credit scores and report.
I tried pushing for it to be amended but TransUnion seems not to be reflecting what TFG is saying. I need serious help here. What makes me lose hope is that this matter is 1.5 years old.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
02 Dec 2019, 10:04Dear Siphamandla Benedict
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards TFG Customer Support Team
Best regards,
TFG's reply02 Dec 2019, 10:04
Official
Dear Siphamandla Benedict
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
Kind Regards TFG Customer Support Team
Best regards,
SN
SIPHAMANDLA N's updateReviewer Update
11 Dec 2019, 11:13Hi
The matter is till not resolved. Transunion is asking me to provide the email address which was used to issue the instruction and also the email address the instruction was sent to. i tried calling customer care and i was told that this will be resolve on the 23rd of this month by a lady called Lissa.
I was further told that the matter which is 1.5 years old is all my fault for not paying accounts timeously by the same lady Lissa.
Can you please forward me the information, i wish to resolve the matter as I want to buy the car this Month. the matter is now more than a year old.
Spha
The matter is till not resolved. Transunion is asking me to provide the email address which was used to issue the instruction and also the email address the instruction was sent to. i tried calling customer care and i was told that this will be resolve on the 23rd of this month by a lady called Lissa.
I was further told that the matter which is 1.5 years old is all my fault for not paying accounts timeously by the same lady Lissa.
Can you please forward me the information, i wish to resolve the matter as I want to buy the car this Month. the matter is now more than a year old.
Spha
SN
SIPHAMANDLA N's update11 Dec 2019, 11:13
Reviewer Update
Hi
The matter is till not resolved. Transunion is asking me to provide the email address which was used to issue the instruction and also the email address the instruction was sent to. i tried calling customer care and i was told that this will be resolve on the 23rd of this month by a lady called Lissa.
I was further told that the matter which is 1.5 years old is all my fault for not paying accounts timeously by the same lady Lissa.
Can you please forward me the information, i wish to resolve the matter as I want to buy the car this Month. the matter is now more than a year old.
Spha
The matter is till not resolved. Transunion is asking me to provide the email address which was used to issue the instruction and also the email address the instruction was sent to. i tried calling customer care and i was told that this will be resolve on the 23rd of this month by a lady called Lissa.
I was further told that the matter which is 1.5 years old is all my fault for not paying accounts timeously by the same lady Lissa.
Can you please forward me the information, i wish to resolve the matter as I want to buy the car this Month. the matter is now more than a year old.
Spha
TFG's replyOfficial
12 Dec 2019, 08:37Good day Siphamandla Benedict
Thank you for your feedback.
We hereby confirm that your payment profile has been updated accordingly and currently reflects as paid in full.
You are welcome to provide us with a credit report that reflects otherwise in order to confirm the update required. You may forward your credit report to ***
Please be advised that all credit grantors are required by law to provide payment profile information to the Credit Bureau on a monthly basis.
The credit bureau records a true reflection of the payment
This information determines the status of an account at the time the statement is run each month. We are unable to instruct clearance of the payment profile, unless it was provided to the Credit Bureau in error.
Kind regards
TFG Customer Support Team
Thank you for your feedback.
We hereby confirm that your payment profile has been updated accordingly and currently reflects as paid in full.
You are welcome to provide us with a credit report that reflects otherwise in order to confirm the update required. You may forward your credit report to ***
Please be advised that all credit grantors are required by law to provide payment profile information to the Credit Bureau on a monthly basis.
The credit bureau records a true reflection of the payment
This information determines the status of an account at the time the statement is run each month. We are unable to instruct clearance of the payment profile, unless it was provided to the Credit Bureau in error.
Kind regards
TFG Customer Support Team
Best regards,
TFG's reply12 Dec 2019, 08:37
Official
Good day Siphamandla Benedict
Thank you for your feedback.
We hereby confirm that your payment profile has been updated accordingly and currently reflects as paid in full.
You are welcome to provide us with a credit report that reflects otherwise in order to confirm the update required. You may forward your credit report to ***
Please be advised that all credit grantors are required by law to provide payment profile information to the Credit Bureau on a monthly basis.
The credit bureau records a true reflection of the payment
This information determines the status of an account at the time the statement is run each month. We are unable to instruct clearance of the payment profile, unless it was provided to the Credit Bureau in error.
Kind regards
TFG Customer Support Team
Thank you for your feedback.
We hereby confirm that your payment profile has been updated accordingly and currently reflects as paid in full.
You are welcome to provide us with a credit report that reflects otherwise in order to confirm the update required. You may forward your credit report to ***
Please be advised that all credit grantors are required by law to provide payment profile information to the Credit Bureau on a monthly basis.
The credit bureau records a true reflection of the payment
This information determines the status of an account at the time the statement is run each month. We are unable to instruct clearance of the payment profile, unless it was provided to the Credit Bureau in error.
Kind regards
TFG Customer Support Team
Best regards,