TFG and Monitor insurance Cellphone voucher top-up.

I am Johannah Phumzile Ntuli. TFG account number ***0***2. Cell phone number ***. I need your intervention to please help me resolve my matter.

TFG and monitor insurance are not considerate of their customers needs, especially TFG. They are willing to do everything to make sure that their customers are frustrated. They even go to an extent of concealing their details so they can not be held responsible. I have spent over R1 000, weeks and fuel to get help with no success.

Here is my query. I bought an iPhone 8 on the 6th of January 2022 and insured it. Unfortunately, it was ****** on the 8th of August 2022. I claimed and it was approved. Monitor gave me a voucher for R6299, which is on a TFG system. That's when my problem started, iphone 8 is no longer in stocks. I went to Hi-store in Menlyn, Pretoria, to replace my phone, but it was out of stock. The avaible iPhones price are higher. So, I was and still willing to pay a difference of R4200, a sales assistant, Tumelo Thwala phone number ***, would not allow me to top-up the voucher with R4200, to get iphone 11. He claimed that he was afraid to lose his job. According to the instruction he got from Charlene Stober, whose email he would not give to me. I then asked him for customer complaints email, he vehemently said that he was afraid he won't give me any of managerial's contact. Since then I was made a fool because TFG customer service number *** agents saying that my issue has to be resolved by Monitor, when I call monitor they are saying that they do not sell phones, TFG has to resolve the problem. Even now when I send an email to TFG customer service. They don't get back to me instead it is Monitor insurance who calls me. On Friday I was phoned by the lady named Zandile from Monitor, she advised me to email since this is NOT monitor's issue. Today, I was phoned by Silondile Majozi ***, she says that Monitor understands my problem however, they cannot help me.

I now I ask hellopeter to intervene, please help me resolve my matter. My request is to be allowed to top up a voucher from Monitor and buy iPhone 11, I will pay the difference of R4200. Since iPhone 8 is no longer in store. I look forward to an amicable resolution. Thank you.

Regards Ntuli JP.