TFG AND EASTON BERRY CONTINUE TO BE A BUNCH OF *******!!!!!

I settled my TFG account on 22 March 2018 according to the settlement amount I recieved from TFG and Easton Berry and I was told I'd recieve my paid up letter after 7 days but they never kept their word. I kept on calling them every single week to request for it and each time I'm being told stories and excuses. At some point their agents even dropped my calls and their supervisors never want to talk to me and I once heard their supervisor called Wendy laughing at the back when I requested to speak to her and she refused to speak to me. I leave messages and none of them ever comes back to me. Its been close to 5 months now and still I haven't recieved my paid up letter and they dont seem to care. I've lost so much for the past months because of the judgement under my name caused by this pending issue and they dont seem to care. I regret ever having an account with TFG.