TFG AND ASHLEY OHLSSON BAD CUSTOMER SERVICE

I paid up my account on the 31 /06/2019 and after that I called customer care requesting the paid up letter and they always tell me to wait for 7 working days which I patiently do but never get the letter at all. TFG HAS PUT ON THE CREDIT RECORDS AS A DEFAULT CUSTOMER THATS WHY THEY DONT WANT TO GIVE ME MY PAID UP LETTER SO THAT I CAN TAKE IT TO THE COURT TO CLEAR MY NAME. I have called and requested them and explained to consultant each time and now I would like to put it on record that I have spoken to a lady by the name of Ashley Ohlsson and I was told that my request is not being processed ass requested whenever I call and like the rest of the consultant they ask for my email address and told me it will be emailed soon.