JK
Joseph K

1 reviews | Active since Jun 2020

17 Dec 2020, 08:27

TFG AGENT RUDE AT MY WIFE CLOSE MY ACCOUNT

15 December 2020, 15:02 Good day

Please close my account with immediate effect. I cannot tolerate your call centre agents that are rude at my wife. My wife does all the translation for me. I am French speaking. If you can listen to the previous recordings, she is the one who does all the talking. I will not let her to be humiliated by you for assisting me.

Even.when i collected the card in menly, she did the translation for me. I just asked her to pay the account in full. Close that account immediately and never call her again.

Regards

Joseph

IF YOU NEED TO CONFIRM ANYTHING, TALK TO MY WIFE ON 067******0.The same number that is on my profile.

Thanks

0
Replies (1)
TFG
TFG's reply17 Dec 2020, 15:07
Official
Dear Joseph
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 
This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team