TFG Agent disgraceful - Thembi

I had the most awful experience with a call centre agent. Her name is Thembi Metuso, reporting to Nolwando whom reports to Eugene, the department manager. When I asked her to put me through to the team manager, she told me the team manager won't help anymore than her and sighed when I requested again to speak to the team leader.

This agent has no idea how her product works. She had me holding for probably 18 minutes and spoke for only 2 minutes. She said TFG sent my sms in error of my account balance however I explained the situation and told her it wasn't by error, she still persisted.

This agent has an attitude problem and no respect for customers. She thinks it's a joke to escalate a customer to her manager and have no issues with putting the company's name in disrepute. I have no interest in keeping my account anymore and will rather shop elsewhere.