CP
Carel P

1 reviews | Active since Jan 2016

19 Oct 2021, 11:30

TFG adding products and chargers without consent and approval

After settling my accounts months ago I kept getting charges on my account. I then phoned customer care to query these charges.

After speaking to customer services and the lady informed me magazines where charged to my account and I did Cancel the magazines I had in Middle 2019.

She then apologised and reversed the last two months charges as that is what she could do. Thinking everything is settled. I then started receiving phone calls daily telling me I need to pay.

Since 2019 I cancelled all my subscriptions but TFG has been charging me for magazines that I never approved since then and this is an ******* action.

Two weeks ongoing I have tried to resolve this issue. But I keep getting harassed to make payments. Never one call to attempt to fix their mistake. "*****"

In short I have pid for something I never received as well as never approved for over two years. Not wanting a refund just for it to be settled has been a nightmare so far.

They never send statements and they are quick to say you approved something without it being true.

Please for those others check your accounts for chargers and products you did not approve.

0
Replies (1)
TFG
TFG's reply19 Oct 2021, 11:38
Official
Good day Carel We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team