TFG ACCOUNTS ERROR NIGHTMARE Your ticket CS-***

Your ticket CS-*** has been Resolved by TFG Electronic Payments Is the response I keep getting yet my issue was never resolved…. I went to @home store and paid my account, couple of minutes later was told the transaction didn’t go through and should reflect back into my account but after an hour the money never refunded. I was told to bring proof after a couple of (bank statement) and prove that money didn’t come back and i did. I provided them with my card numbers and numerous transaction slips from my bank to prove that the money was never returned. I was in the interim being hounded by debt collectors saying I didn’t pay. My account is now blocked and interest added to next month’s instalment because money isn’t reflecting on their side. I was later called and told I should call my bank and tell them to release my money. I called the bank and they said the money isnt held on their side TFG must do banking as they released the money on the day of transaction. Bank requested a 3 way phone call with TFG account people and my calls are dropped. Yet they still come back to me to say the Issue was resolved. If it’s resolved why is my account blocked? Why do i have interests added to my next instalment? WHERE IS MY MONEY??????