TFG Accounts Department not helping to allocate payment made on account

Good Day,

I am highly disappointed of the way the accounts department has handled my query. I have phoned 4 times and sent 2 e-mails but the problem has still not been solved. I made a payment on my account on the TFG website on my online profile on the 31st March 2020 with the amount of R700 This payment has not been allocated and somehow can't be traced by the department. I got an e-mail to say i need to send proof of payment which i did as a snapshot of my bank statement which the transaction went through. It is seen as an EFT done directly on the TFG website so therefore cannot request a Proof of Payment statement from my bank. I understand that we are all under pressure due the COVID-19 but it is becoming a long wait for this to be sorted out.