LM
Lihle M
1 reviews | Active since Jul 2021
07 Sept 2021, 22:35
TFG account settlement request
Ive been requesting a settlement with my tfg acc. I have been calling and spending loads of airtime to be sent back and forth by their consultants and writing on email to no success. Dont i have a right to come to an agreement to make a once off payment beacuse im not financially stable to pay the balance owed. I atleast expect a response. Nothing! I made this request last year already. I just wanna know which clients qualify for a settlement amount and who doesnt?.
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TFG's replyOfficial
08 Sept 2021, 19:25Dear Lihle Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,
TFG's reply08 Sept 2021, 19:25
Official
Dear Lihle Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,
LM
Lihle M's updateReviewer Update
15 Sept 2021, 16:03All ive been receiving is confirmation that my request haa been noted. Could a humble request from a client take this long. Please dont send me another confirmation. Can TFG get to the solution already. I do have a right to a settlement amount as i have stated i cannot afford to pay. Im financially frustrated and TFG is not meeting me halfway.
LM
Lihle M's update15 Sept 2021, 16:03
Reviewer Update
All ive been receiving is confirmation that my request haa been noted. Could a humble request from a client take this long. Please dont send me another confirmation. Can TFG get to the solution already. I do have a right to a settlement amount as i have stated i cannot afford to pay. Im financially frustrated and TFG is not meeting me halfway.