LJ
Luwellen J
1 reviews | Active since Apr 2021
13 May 2021, 11:03
TFG account payments not allocated
Poor service and they do not allocate payments, I've been making payments and no allocation. Second month in a row, when you call them they are ************* and don't take your complaint any further
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TFG's replyOfficial
13 May 2021, 17:05 Good day Luwellen Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply13 May 2021, 17:05
Official
Good day Luwellen Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team