TFG Account Payment

I payed into my tfg account on the 21st of April and amount of R2600 but the funds have not reflected in my account as yet. I have made multiple calls to follow up on this issue and was recently provided with the reference number CS-747955 which states that my query has been resolved but the funds have not reflected in my account. I have the displeasure of speaking with one the customer service agent by the name of Nikita and they failed to escalate this issue for me. Every time I call the customer service, they are helpless and this truly disappointing.