TFG Account application : Suspected *****

Complaint.

On 12/02/2022 I received an SMS from TFG which reads” TFG; Oscar your ARCHIVE account is approved. Congrats! Please go to your nearest store with your ID to collect your card. NCRCP36”.

The above SMS shocked me because I already had an existing TFG account and never app**** for a second card. Secondly, I was nowhere near the Kempton Park Festival Mall Archive branch. I immediately called your call centre and spoke to the lady by the name of Nonhlanhla on 12/02/22 and she managed to quickly send a request to your forensic department to have the application stopped. Thanks to her quick and efficient assistance.

Issue of concern. 1. What happened to the POPI Act (protection of data privacy)? 2. How safe is my information with TFG if anyone can just make an application using my information without my knowledge? 3. I want to know from festival mall management who was making that application and how did they verifying that it was me before proceeding|, unless they are the ones who attempted to commit *****? 4. I want the assurance that a similar thing will not happen again because this was really an inconvenience as I had to waste my time and money trying to resolve this