NM
Nancy M
1 reviews | Active since Sept 2020
20 May 2022, 10:32
TFG ACCOUNT
On the 14th of April I went to 1 o their stores to pay my account in full and close my my account. They told me it will take a month to close my account because I overpaid them by 80 Cents. Today I received a statement from them saying I owe them R27.78, when I contacted their customer service they said it is for the calls I received from the day I paid I havent received any call from them when I asked if they closed my account it was not closed and they can only close it after they reversed the balance. How long should it take them to close my account? Its been over a month now since I requested they close my account.
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Replies (2)
TFG's replyOfficial
20 May 2022, 10:46Dear Nancy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply20 May 2022, 10:46
Official
Dear Nancy
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
NM
Nancy M's updateReviewer Update
22 Jun 2022, 13:07My matter was not resolved. I am still receiving statements from TFG, today I received a statement with R10 due
NM
Nancy M's update22 Jun 2022, 13:07
Reviewer Update
My matter was not resolved. I am still receiving statements from TFG, today I received a statement with R10 due