MS
Melanie S
1 reviews | Active since Feb 2013
21 May 2020, 20:05
Terribly turnaround for order
I ordered and paid for boots on the 24 Apr 2020 and they have only gone to the courier company on the 19 May 2020, while I order and paid again on the 8th May and this order shows at the courier company on the 14 May 2020, I have twice received sms to say my order is on its way but I still have not received any order yet. My last email to TFG on the 19 May I asked when I would receive my order but I have not received a response yet.
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TFG's replyOfficial
28 Aug 2020, 13:13Dear Melanie Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply28 Aug 2020, 13:13
Official
Dear Melanie Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team