TS
Tanita S
1 reviews | Active since Feb 2022
27 Jul 2023, 15:08
Terrible service!! Worst company in SA
As a company!! You'll totally suck!! Your customer service. Even ****EN WORSE!! I will pay my account and not take anything from you guys!! ****mers ****ming people!!
Helpful (0)
Replies (5)0
Replies (5)
TFG's replyOfficial
27 Jul 2023, 15:32Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
TFG's reply27 Jul 2023, 15:32
Official
Hello
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
TS
Tanita S's updateReviewer Update
27 Jul 2023, 15:45Sadly ever since I have opened a tfg account I've be unhappy... okay it got better and I was fine. Today I find that on the bash app my credit has just disappeared from my account. After numerous of calls I'm being told I will be transferred to a supervisor and guess what. The call just cuts and that's me calling again!! I will certainly be closing my account and never ordering from you guys again!! Sadly from all the posts i see all over. I'm not the first to have funds being taken from the account and ending up on a 0 balance with credit that cannot be accounted for! As for your consultants!! Rude!! Janine shouted at me because she advised me wrong and I corrected her! That sucks!!!!!!!! Never again will bash smell a cent from me and every second month I'm spending close to r1000 or more sometimes and this is how you treat loyal customers!! I'm disgusted!! But I will not rest. I want to know where is my credit. That's money I've paid already to you guys! I will not rest until I see that r426.99 back in my account!!!
TS
Tanita S's update27 Jul 2023, 15:45
Reviewer Update
Sadly ever since I have opened a tfg account I've be unhappy... okay it got better and I was fine. Today I find that on the bash app my credit has just disappeared from my account. After numerous of calls I'm being told I will be transferred to a supervisor and guess what. The call just cuts and that's me calling again!! I will certainly be closing my account and never ordering from you guys again!! Sadly from all the posts i see all over. I'm not the first to have funds being taken from the account and ending up on a 0 balance with credit that cannot be accounted for! As for your consultants!! Rude!! Janine shouted at me because she advised me wrong and I corrected her! That sucks!!!!!!!! Never again will bash smell a cent from me and every second month I'm spending close to r1000 or more sometimes and this is how you treat loyal customers!! I'm disgusted!! But I will not rest. I want to know where is my credit. That's money I've paid already to you guys! I will not rest until I see that r426.99 back in my account!!!
TFG's replyOfficial
27 Jul 2023, 16:11Hello
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue.
We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress.
Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue.
We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress.
Thank you for your patience and understanding.
TFG Customer Support Team
TFG's reply27 Jul 2023, 16:11
Official
Hello
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue.
We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress.
Thank you for your patience and understanding.
TFG Customer Support Team
We are truly sorry for the service you have received. As a customer-focused company, we strive to provide seamless and efficient customer service, and it's clear we let you down. We understand how frustrating this can be, and we apologize for any inconvenience caused.
We appreciate you taking the time to bring this matter to our attention, and we assure you that we are taking immediate steps to resolve the issue.
We will do everything we can to regain your trust and restore your confidence in our services.
You will receive a reference number shortly, and we will keep you informed of our progress.
Thank you for your patience and understanding.
TFG Customer Support Team
TS
Tanita S's updateReviewer Update
28 Jul 2023, 12:09And until now all I've received is a ticket. No phone call even?? Are you'll really taking this matter seriously!!! And wow I've got screenshots even. Your app is playing up! All of a sudden it went up to r32.00 today it's gone down to 0!! TFG I NEED PROPER ANSWERS!!
TS
Tanita S's update28 Jul 2023, 12:09
Reviewer Update
And until now all I've received is a ticket. No phone call even?? Are you'll really taking this matter seriously!!! And wow I've got screenshots even. Your app is playing up! All of a sudden it went up to r32.00 today it's gone down to 0!! TFG I NEED PROPER ANSWERS!!
TFG's replyOfficial
28 Jul 2023, 15:20Hello Tanita
We sincerely apologize for the delay in resolving your query.
We understand that our role as a customer-centric company is to provide you with the best possible service, and we acknowledge that we have fallen short of your expectations.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will help us provide you with further updates as we make progress.
We are actively monitoring your account and working hard to resolve the issue. We kindly request for your continued patience as we work diligently to make things right for you.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team
We sincerely apologize for the delay in resolving your query.
We understand that our role as a customer-centric company is to provide you with the best possible service, and we acknowledge that we have fallen short of your expectations.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will help us provide you with further updates as we make progress.
We are actively monitoring your account and working hard to resolve the issue. We kindly request for your continued patience as we work diligently to make things right for you.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team
TFG's reply28 Jul 2023, 15:20
Official
Hello Tanita
We sincerely apologize for the delay in resolving your query.
We understand that our role as a customer-centric company is to provide you with the best possible service, and we acknowledge that we have fallen short of your expectations.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will help us provide you with further updates as we make progress.
We are actively monitoring your account and working hard to resolve the issue. We kindly request for your continued patience as we work diligently to make things right for you.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team
We sincerely apologize for the delay in resolving your query.
We understand that our role as a customer-centric company is to provide you with the best possible service, and we acknowledge that we have fallen short of your expectations.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will help us provide you with further updates as we make progress.
We are actively monitoring your account and working hard to resolve the issue. We kindly request for your continued patience as we work diligently to make things right for you.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team