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MANDLA M

1 reviews | Active since Jul 2019

18 Nov 2020, 22:38

Terrible Service | Online Refund

On the 28 September 2020 I placed an order of 2 items with order number p***. One of the items was cancelled on 9 October 2020 communicated via email and it stated the refund will take 3-10 working days. It has been 28 working days and no refund has happened. I sent an email on 30 October 2020 with no response. I sent another email on the 8 November 2020 and got a response on the 10 November 2020 that my query has been forwarded to the Online Department for further assistance. Since then I have not received any communication. It has been 2 months and no refund has happened. The process should be seamless with no glitches. I am really disappointed at the level of customer service received by TFG Group. I think it is time to end our relationship.

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Replies (2)
TFG
TFG's reply19 Nov 2020, 14:58
Official
Dear Mandla Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team   
MM
MANDLA M's update01 Dec 2020, 11:20
Reviewer Update
I get a phone call to return the item for a refund. The one item never arrived in the first place and the status was marked as "cancelled". Next thing the status on my order is marked as "delivered". I am really getting annoyed with how this query is being handled and it has taken so long.