1 reviews | Active since Feb 2019
Terrible service from TFG
I have just placed on an online order at Markham and wanted my e-mail address updated. In this day and age one still has to make contact with call centre drones who lack empathy. I got through to a Chad Winford who, to the best of his "abilities", asked me questions supposedly generated by the Credit Bureau. After answering all questions, I was then told that I am unable to update my e-mail address as I answered one or more questions incorrectly, to which I was asked more questions and was subsequently told, my card has been blocked. What utter *******!!! I was then told to go instore with a 3 month bank statement, ID and proof of residence to unblock, SERIOUSLY!!!???? I asked to speak to Chad's superior and the standard "my manager will tell you the same thing" excuse was offered, how are we as consumers made to believe that our shopping experiences are made easier when people like these offer little to no resolutions? I was given a reference, possibly for the interaction - A ********** 0. What was supposed to be an easy call now turned into a sour experience. TFG, update your policies! Why should I now be penalised for your ineptitude????
Please accept our sincere apologies for the delay in responding to your comment.
Thank you for your feedback, we can imagine you’re feeling very frustrated. The process is has been put in place to protect you; the customer as well as the business from any loss pertaining to online purchases where information might have been compromised.
While we always aim to provide a superior service to our clients; we also need to put plans in place to minimise risk,
As a token of goodwill for the frustration and inconvenience; we will send a voucher to your cellphone.
Thank you for bringing this to our attention.
Kind Regards
The Customer Support Team
Please accept our sincere apologies for the delay in responding to your comment.
Thank you for your feedback, we can imagine you’re feeling very frustrated. The process is has been put in place to protect you; the customer as well as the business from any loss pertaining to online purchases where information might have been compromised.
While we always aim to provide a superior service to our clients; we also need to put plans in place to minimise risk,
As a token of goodwill for the frustration and inconvenience; we will send a voucher to your cellphone.
Thank you for bringing this to our attention.
Kind Regards
The Customer Support Team